This post will strike a chord with many and others will be confused and won’t understand, but that is okay. You won’t understand the GP Surgery on hold music torture unless you suffer with mental fatigue or are neuro diverse.

Today was set to be a rough day, our neighbours had what I think was cavity wall insulation carried out yesterday.This compromised of two guys turning the exterior walls of their house into Swiss Cheese using very large hammer drills.

It went on until very late and the noise just fried my brain!

And so I have started today feeling very rough, but I don’t learn and I get a blog post idea and stupidly decided to write it now.

It mentally feels like you are trying to swim through cement, it hurts, it is very unpleasant.

But anyway, back to the GP Surgery on hold music torture!

I received a text message from the Central Surgery in Southend that is my GP Surgery, it said I needed a meds review.

Great, texts work for me, I try to avoid the phone.

But it asked me to phone as I needed a meds review, nothing new there as I am on a few controlled drugs but it still slightly rattles me as I fear not having my meds!

So I phone, I am asked by a recorded voice to choose an option and press 1,2,3, 4 etc.

Then I have to listen to a message about covid and then I am on hold and the tinny and distorted music playlist must have been purchased from the American military at Guantánamo Bay!

It hurts, it makes me want to immediately hang up, but I persevere and then the next track is a violin screeching away to some tune and I literally screw my face up with the hurt to my brain.

I then get a thought!

How many people avoid phoning or hang up because they have the same issues caused by a chronic health condition or being neuro diverse (I hope that is the right term? If not leave a comment and I will change it).

Currently, we are not able to go into the GP surgery, the only way you can speak to them is by phone. I have emailed, but it is very hit-and-miss!

I was on hold for about 20 minutes, the distorted music made me want to hang up, and it took a lot for me not to do that, and it is no exaggeration to say it almost made me want to cry because it was so hard on my poor old foggy brain.

I have ME, so physical and mental fatigue is a problem. It also is obvious that I am autistic, my daughter discovered this during her college course, she ran a test for fun on all of us and when my results were in, well we all agreed it explained a lot.

I have also had people I know on social media message me and say they think I am autistic, that was a surprise as I didn’t think I came across that way, but I am not bothered. Looking back on my life with this knowledge, so much makes more sense!

I have decided to not go for diagnosis as it won’t change anything!

So the ME with the mental fatigue and the autism, this on hold music literally hurts and makes me repel and avoid phoning if I can.

Surely GP surgeries are aware of this? Surely there must be a better way or at least a way to offer a better option?

Maybe texting in and getting a call back because it really is inconsiderate!


I have received a few messages about this post and a few had the same opinion as this below!

I think its on purpose, the same with calling the council or job centre. If more people hang up the phone it’s less of a work load on them.

Please comment if you have the same reaction to the horrible on call music and let me know your thought!

By Zechariah Richardson

Over 50, disabled, husband, father and gramps who reviews products and writes blog posts about his life, beekeeping, gardening and whatever pops into his brain!

2 thought on “GP Surgery on hold music torture”
  1. Yes totally agree that it is on purpose. The music at my gps surgery is high plinky plonky notes that go up down speed up slow down quieten the get louder as the music speeds up. Then after a few mins there are pauses which makes you think someone has picked up but it’s a loud voice saying the mailbox you are calling is busy please hold them more music another pause with a different voice saying you are held in a queue and your call will be answered shortly then rejoins the music at loud levels. It’s torture next time I’m going to monitor it as an activity on my sports watch as it causes mayhem with my heart rate. It should be illegal. Ikea has the best hold music it’s ABBA 😀😀😀

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